Privacy Policy Effective Date: 04/01/2025 This Privacy Policy explains how Pathway Education LLC (“we,” “us,” or “our”), the operator of the DocPathway website (https://www.docpathway.com), collects, uses, discloses, and protects your personal information when you use our services. The term “tutor” or “tutors” can refer to tutors, mentors, consultants, or any other independent contractors.
1. Information We Collect We may collect the following categories of personal information:
- Contact Information: Including your name, email address, and phone number.
- Demographic Details: Such as your age, gender, and location.
- Educational and Professional Background: Including degrees, certifications, and employment history.
- User-Generated Content: Such as documents you upload, messages you send, and feedback you provide.
- Account Information: Tutor profile details, educational background, uploaded content.
- Technical Information: Including IP address, browser type, device identifiers, pages visited, and time spent.
- Media Uploads: Profile photos, educational images, and other media you submit through the platform.
- Cookies and Tracking Technologies: To analyze website performance and user behavior (see Cookie Policy).
- Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Visitor comments may be checked through an automated spam detection service.
- Embedded Content: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
- All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
2. How We Use Your Information We use your information to:
- Create and manage tutor accounts
- Process payments through Stripe
- Deliver and improve our educational services
- Respond to inquiries and support requests
- Analyze site usage with tools like Google Analytics
- Display your uploaded profile photo and media on your profile or in platform materials
- Comply with legal obligations
- If you request a password reset, your IP address may be included in the reset email
3. How We Share Your Information We may share your personal information with:
- Service Providers: To facilitate our services, such as payment processing and data analysis.
- Legal Authorities: When required by law or to protect our rights.
- Business Transfers: In the event of a merger, acquisition, or asset sale.
4. Data Security We implement appropriate technical and organizational measures to safeguard your data. However, no system is 100% secure, and we cannot guarantee absolute security.
5. Media If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
6. Your Rights and Choices Depending on your jurisdiction, you may have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data. If you have an account on this site, or have left comments, you can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
- Objection: Object to the processing of your data for certain purposes.
- Data Portability: Request transfer of your data to another service provider.
- Opt out of marketing communications
To exercise these rights, contact us at help@docpathway.com.
7. Data Retention We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including legal and accounting requirements.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile.
8. Children’s Privacy Our services are not intended for children under 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
9. International Data Transfers DocPathway is operated in the United States. If you are accessing our services from outside the United States, you consent to the transfer, storage, and processing of your data in the United States.
10. Contacts
We may collect and use your phone number to communicate with you by call or text message (SMS) regarding account activity, booking confirmations, payment notifications, or mentorship-related updates. These messages may be delivered through third-party communication platforms.
We do not share your phone number with other users. We retain text message logs only as necessary to operate and monitor our communication system.
Standard carrier rates may apply, and you can opt out of non-essential SMS messages by replying “STOP” or contacting us directly.
We may use OpenPhone Technologies, Inc. as a service provider to facilitate business-related text and voice communication. OpenPhone may process limited metadata (such as timestamps and phone numbers) in accordance with its own privacy practices.
11. Updates to This Policy We may revise this Privacy Policy from time to time. The updated version will be posted with the revised effective date. Continued use constitutes acceptance of updated terms.
12. Contact Us If you have any questions or concerns about this Privacy Policy, contact us at: help@docpathway.com
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