Student Agreement
Effective Date: 04/01/2025
This Student Agreement (“Agreement”) is entered into by the user (“you”) and Pathway Education LLC (“we,” “us,” or “our”), operator of the DocPathway platform. By accessing or using our website and tutoring/mentoring services, you agree to be bound by the terms of this Agreement.
1. Eligibility You must be at least 18 years old to book tutoring or mentoring services on DocPathway. By using the platform, you affirm that you meet this eligibility requirement.
2. Booking and Session Participation
- All bookings must be made through the DocPathway platform.
- You agree to show up on time and prepared for each session.
- You agree not to record or distribute any session content without explicit permission.
3. Payments and Cancellations
- Payment is due at the time of booking. All payments are processed via Stripe.
- Refunds and cancellations are governed by our Refund & Payment Policy.
- No-shows or late cancellations may result in forfeiture of payment.
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3.1 Session Booking
Sessions must be booked through the platform using available scheduling tools. Booking details (e.g., time, tutor, price) will be confirmed before payment.
3.2 Payment Processing
All payments are securely processed through Stripe. You authorize the platform to charge your provided payment method for any booked services.
3.3 Platform Fees
Prices listed for sessions include tutor compensation and a platform fee retained by DocPathway.
4. Missed Sessions and Refund Requests
- If a tutor fails to deliver a scheduled session, you may be eligible for a full refund or platform credit.
- Refunds are subject to review and approval by DocPathway based on session attendance records and communication history.
- Misuse of refund requests may result in account review or suspension.
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4.1 Student-Initiated Cancellations
You may cancel a session up to 24 hours in advance for a full refund or credit. Late cancellations may result in forfeited payment at the platform’s discretion.
4.2 Tutor No-Show or Service Issues
If a tutor fails to appear or does not deliver the session as promised:
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You may file a complaint within 48 hours of the session.
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We may offer a refund or credit upon verification of your claim.
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The platform reserves the right to review session records or communications to resolve disputes.
4.3 Dispute Resolution
All disputes will be reviewed by platform administrators. Refund decisions are final and based on documentation, session history, and reported conduct.
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5. Code of Conduct You agree to:
- Treat tutors with professionalism and respect.
- Not engage in any form of harassment, discrimination, or inappropriate behavior.
- Use DocPathway services for lawful and educational purposes only.
- Not solicit tutors for off-platform payments or communication.
6. Academic Integrity DocPathway prohibits the use of tutoring services for any form of academic dishonesty. You may not ask tutors to complete assignments, take tests, or produce content meant for submission on your behalf.
7. Off-Platform Transactions You agree not to solicit or engage in tutoring services or payments outside of the DocPathway platform. Any attempt to circumvent the platform’s payment system may result in account suspension or termination.
8. Privacy and Data Use By using DocPathway, you consent to the collection and use of your personal information as described in our Privacy Policy.
9. No Guarantee of Outcomes Tutoring services are intended to support your learning. However, we do not guarantee specific results such as improved grades or test scores.
The platform provides access to independent tutors and does not guarantee specific outcomes or performance. We are not responsible for the accuracy of tutor-provided content or materials.
10. Account Suspension We reserve the right to suspend or terminate your account for violations of this Agreement, including but not limited to abusive behavior, fraud, academic dishonesty, or circumvention of platform policies.
11. Limitation of Liability To the maximum extent permitted by law, DocPathway is not liable for any indirect, incidental, or consequential damages resulting from your use of the platform.
12. Dispute Resolution Any disputes arising from this agreement will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, and governed by the laws of the State of California.
13. Intellectual Property All materials shared during tutoring sessions are owned by the tutor or platform, unless otherwise specified. You agree not to reuse or distribute materials without permission.
14. Changes to This Agreement We may revise this Agreement at any time. We will notify users of material changes. Continued use after changes are posted constitutes acceptance.
Contact Us If you have questions about this Agreement, contact us at: help@docpathway.com
© 2020-2026 Pathway Education LLC. All rights reserved.